WhatsApp Business Greeting Message Examples You Can Copy

If you need a quick template, here are three ready-to-copy WhatsApp Business greeting message examples:

Hi there! Welcome to [Business Name]. Thanks for reaching out. How can we help you today?

Hello! Thanks for contacting [Business Name]. We received your message and will reply shortly during working hours.

Hi! Welcome to [Business Name]. Please send your name and inquiry, and our team will get back to you shortly.

A WhatsApp Business greeting message provides an immediate first impression. Whether you run a shop, clinic, restaurant, or service business, a clear greeting acknowledges incoming chats so customers never wait in silence.

What a greeting message is (and when it is sent)

In WhatsApp Business on Android, a greeting message is an automated reply that welcomes customers. Rather than typing a response manually for every initial inquiry, the app sends your saved text automatically when an eligible message arrives.

WhatsApp Business typically sends a greeting message when:

A customer messages your business account for the very first time.
A customer messages you again after an extended period of inactivity in the chat.

The greeting sends from WhatsApp Business on your phone when connected to the internet. You can configure recipients in business settings to greet everyone, exclude address book contacts, or choose specific recipients.

Unlike an away message indicating you are off duty, a greeting acts as a welcoming front desk. It confirms the customer reached the right business and prompts them for details you need to help them.

Short greeting examples

Mobile screens favor concise messages. These short templates provide a prompt welcome without clutter:

Hi! Thanks for reaching out to [Business Name]. What can we assist you with today?

Hello! Welcome to [Business Name]. How can we help?

Hi there! Thanks for your message. Send your question below and we will reply shortly.

Welcome to [Business Name]! Leave your inquiry here and our team will assist you in a moment.

Short greetings work best when team members monitor chats and can continue the conversation promptly.

Greeting examples by business type: shop, salon or clinic, restaurant, service business, freelancer

Different businesses need different details from the start. Here are ready-to-use greeting examples:

Shop

Hi! Welcome to [Shop Name]. If you are asking about an existing order, please share your order number. If you are shopping, let us know what product you need.

Salon or clinic

Hello! Welcome to [Salon/Clinic Name]. To schedule an appointment, please reply with your preferred service, date, time, and name. We will confirm availability shortly.

Restaurant

Hi! Welcome to [Restaurant Name]. Looking to reserve a table or place an order? Please send the date, time, and guest count, and we will reply right away.

Service business

Hello! Thanks for contacting [Company Name]. We provide professional [service name]. Please describe the job and your location, and our team will reply with availability.

Freelancer

Hi! Thanks for reaching out to [Your Name]. I help clients with [specialty]. Please share a brief project summary, and I will reply as soon as I am at my desk.

Greeting with opening hours

Sharing your operating hours in your greeting sets clear response expectations:

Hello! Welcome to [Business Name]. Our team is available Monday to Friday, 9:00 AM to 6:00 PM. We received your message and will reply during these hours.

Hi there! Thanks for messaging [Business Name]. We are open Monday through Saturday, 10:00 AM to 7:00 PM. Messages received outside working hours are answered the next morning.

Welcome to [Business Name]! Support operates daily between 8:30 AM and 5:30 PM. Leave your question below and we will assist you shortly.

Greeting that asks for the order or enquiry details

An intake greeting gathers essential details immediately so you can resolve inquiries faster:

Hi! Welcome to [Business Name]. To help us handle your inquiry quickly, please reply with:

Your full name

Order ID or invoice number (if applicable)

A brief description of what you need help with

Hello! Thanks for contacting [Business Name]. Please reply with your inquiry type: Sales, Support, or Billing, along with query details so we can direct you to the right person.

Hi there! Welcome to [Business Name]. Please tell us the product or service you need and your location so we can check availability right away.

Tips: keep it under three lines, name the business, say when you will reply, one clear next step

Writing an effective greeting message requires balancing courtesy and clarity:

Keep it under three lines: Chat previews truncate long text blocks. Two or three concise sentences ensure the message is read completely.
Name the business: Reassure the customer they reached the right contact by stating your business name clearly.
Say when you will reply: Informing customers whether you reply shortly or during operating hours prevents repeated messages.
One clear next step: Ask for one specific detail—such as an order number, appointment time, or query description—so the customer knows what to send next.

When you want more than one greeting

WhatsApp Business has a built-in greeting; on Android, AutoReplyPing sends allowlist-first auto-replies using rules and templates. Not affiliated with WhatsApp. For setup instructions and personal account options, read How to Set Up WhatsApp Auto Reply on Android and Can You Set an Auto Reply on Personal WhatsApp? (Android).

Need more control over auto-replies on Android? AutoReplyPing sends allowlist-first auto-replies with rules and templates on Android. Get it on Google Play.